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Here we've collected the most common questions. If you don't see the answer you seek, email firstname.lastname@example.org and we'll be happy to help.
Orders are first-come, first-served, and while we go as fast as we can, we have limited production capacity. Usually we ship in a few business days, but in some cases it may take a week or two before we ship. December is always our busiest season, so order holiday gifts early! Our front page features a current production estimate. Let us know your bottling or event date in the special instructions section of the order form, and we'll try to get it there on time. For home brewing, we recommend ordering when you start brewing to make sure you have your caps and labels before you want to bottle. Please see the production and shipping page for more.
There are two phases that take time—production and shipping—and you can speed up one, the other, or both.
You will receive an automatic tracking code email when your order ships. For registered users, your dashboard shows your orders and their available status; check there to see the details or shipping status of your order. For an estimate of shipping time, see the front page or email us.
Yes. We suggest automated checkout through our website since it's faster, but we can also send you a PayPal invoice. Email us to place an order via PayPal. Orders will be delayed as they must be manually processed.
Nope! You can order just one custom cap if that's what you need.
Not exactly, but larger orders do take more time to fulfill. Contact us if you want to order more than 2,000 caps, so we can talk bulk pricing and production schedule. See our bulk orders page. The digital print-on-demand process works best for orders under 50,000 caps.
See our prices page.
Most home brewers work in 5 gallon batches, which will fill 50-60 standard bottles. Lots of people (like us!) fill their carboys past the 5 gallon mark, and tend to end up on the high end of that range. We recommend 60-65 caps per batch so you don't run out and have a few extra for mistakes and souvenirs.
If you're doing a crafting project, get a few more than you need. Bottle caps are an industrial product, and do have occasional blemishes and defects.
Use glass bottles specifically designed for 26mm crown cork caps. Our caps are ideal for beer bottles, but they are not "champagne-rated", so they may not be appropriate for larger champagne-style bottles that undergo higher pressure. Check with your bottle manufacturer if you're unsure.
Our caps work best with pry-off bottles. Twist-off bottles don't produce good seals with the oxy-liners in our caps. Twist-off-ness is based on the bottle: if your bottle has threads molded into the rim, the cap will twist off once applied. Pry-off bottles have a thick single-lip rim.
BottleMark offers custom printing on a wide range of colors. See our upload tool for in-stock colors. While we can order a speciality color for you, note that the minimum order is 50,000 caps.
We sure do! All of our caps feature oxygen-absorbing liners. This type of liner eats up oxygen left in the bottle and works as extra-insurance against a bad batch. The liners are moisture activated, so be sure to sanitize your caps right before bottling.
Printing on the edges or on the inside of caps requires custom printing on flat sheets of steel first and then forming the sheets into bottle caps with liners. Sorry we're not that industrial!
We do not stock the larger 29mm size cap, which is used on some rare champagne bottles. Our technique requires a special top coat from the factory to make our inks adhere, so we regret that we cannot print on your stock, either.
We have tested Star-San, iodophor, bleach, and alcohol; they all work fine when used for the recommended short soak. We like Star-San best. DO NOT BOIL. Boiling can detach or distort the liners needed for a strong seal.
Yes: 4 labels per design (equivalent to 1 sheet).
Not exactly, but larger orders do take more time to fulfill. Contact us if you want to order more than 300 labels, so we can talk bulk pricing and production schedule. See our bulk orders page.
See our prices page.
Yes, but you need to order each design in a multiple of 4.
Our labels are sized to 4-inches by 3.25-inches. You can design a landscape or portrait orientation.
Yes. We include 4 free neckers on every set of labels: sized at 1.75-inch by 1.25-inch. If you don't want to design a separate necker, opt for our "Bottled On" neckers to write in a date for every bottle.
Sort of. Our label material is designed for easy one-time application and clean removal. They stretch during removal, so keep your labels on the bottles if you want to reuse them. Our tests show you can sanitize your bottles without damage to the labels.
You can write on the label, but don't expect it to come off! BottleMark labels are designed to look uber-professional, so put what you want to say in the graphics instead.
Yep, our labels are waterproof!
We recommend sanitizing your bottles first, filling, capping, and then applying labels, but if you already have labels applied, you can sanitize your bottles without hurting the label.
The online design tool accepts PNG, JPG, and GIF, the standard image formats of the web. Any graphics software will be able to output these. PNG is preferred since it supports transparency and preserves every pixel (unlike JPEG, which uses "loss-y" compression). If you have some other format and can't convert it, email us and we can help.
For bottle caps, we recommend an image with at least 300x300 pixels (or 300 dpi). For labels, you'll want an image sized at least 1275x1050 pixels, including the bleed (or 300 dpi).
When designing a label, these terms refer to how you should lay out your graphics for the best results. Bleed line represents the line you should extend background colors/graphics through to get a guaranteed edge-to-edge print. You'll want to design a 4"x3.25" label, center it, and then extend colors in all four directions to the size of 4.25"x3.5". Cut line is where the label will be cut: 4"x3.25". Safe zone is the area safe for all of your important images and text: 3.75"x3". Note that bottle cap designing does not include bleed, cut lines, or safe zones: our design tool is very accurately calibrated to print on bottle caps.
Our system automatically saves any custom design that you place in your cart, with or without a name. The design saving feature is for your convenience when ordering again. If you didn't save a design before putting it in the cart, we label it "unsaved design," but we print it just the same.
You bet! At the final checkout screen, you can add a gift message. The packing slip that comes with orders does not include prices.
During the checkout process you will have the option to add a gift card or gift certificate code to the order. It's a long code, so be sure you have every letter correct, including upper- vs. lower-case. For additional information, please visit: http://www.bottlemark.com/redeem
Log out and go to the "Forgot Password?" link. Enter your email address, and you'll get an email to reset your password.
Email us from the address you want to change from and let us know. If you no longer have access to that email address, we may ask some verification questions about your account so we know it's you.